Remote access to your PC

To get help troubleshooting a computer problem, share your screen with Elder Layne Rushforth. Call 702-219-3541 before you begin, at step 4, or whenever you need help.

1. Prepare your computer

   Make sure you have a good Internet connection. Close programs and pages unrelated to the call, and open the programs or pages you need help with.

2. Download the connection software

   Choose the download for your computer:

   • Download RemotePC Attended Access for Windows (.exe)
   • Download RemotePC Attended Access for Mac (.dmg)

   Find the file in your Downloads folder. In Windows browsers, Ctrl+J usually opens the download list. In Chrome on a Mac, use Command+Shift+J. You may save the program elsewhere or create a shortcut for future sessions.

   If a download link does not work, visit RemotePC Attended Access and choose the appropriate download.

   Mac setup

   1. Install and open the RemotePC Attended Access host.
   2. Leave the “Enable Attended Access” window open with its current nine-digit code.
   3. In System Settings → Privacy & Security, enable RemotePC under Accessibility, Screen & System Audio Recording, and Remote Desktop.
   4. On macOS Ventura or later, open General → Login Items and enable IDrive Incorporated under “Allow in the Background.”
   5. Quit and reopen RemotePC after changing permissions.

3. Run the connection software

   Open the downloaded program. If prompted, allow it to make changes to your computer. The program will generate a nine-digit number.

4. Start the connection

   Give Elder Rushforth the nine-digit code while speaking on the phone. He will use it to connect for one session. After the session ends, another connection requires running the program again and providing a new session code.